Our extensive FAQs are here to answer any questions you might have.
What do you need advice about?
For any medico-legal advice or assistance your first point of contact will be Dr. Michael Kyriagis who is the lead medico-legal advisor for Incision. Dr. Kyriagis’ service is available 24 hours a day. All costs for this service are included within your subscription payment.
Call our dedicated medico-legal advisory service on 0333 010 2826 or send us an email to firstname.lastname@example.org.
Please either contact our dedicated medico-legal advisory service on 0333 010 2826, send us an email to email@example.com or submit your claim online.
We hope to meet and exceed your expectations, but if you are dissatisfied with any aspect of our service, or if you consider that you might be entitled to compensation from us, we want you to tell us. If you do wish to make a complaint regarding this policy, or us, please follow the procedure outlined below. This procedure is not compulsory and does not affect your statutory rights. However if you do not follow the procedure, it may affect your ability to recover any legal costs you may incur relating to your complaint.
If you have engaged an insurance broker to help you obtain this policy, please contact that insurance broker in the first instance for assistance and advice regarding your complaint.
If you did not engage an insurance broker, or if your insurance broker cannot assist, then please contact our Head of Compliance at the following address:
We will acknowledge receipt of your complaint within five (5) working days and, at that stage, we will endeavour to indicate what steps we will take to investigate it and when we anticipate that we will provide our response.
For all specialties:
In the event that you remain dissatisfied and wish to make a complaint, it may be possible in certain circumstances for you to refer the matter to the Policyholder and Market Assistance team at Lloyd’s. Their address is:
Details of Lloyd’s complaints procedures are set out in a leaflet entitled 'How we can help to resolve your complaint' available at www.lloyds.com/complaints and are also available from the above address.
For all specialties:
If you are not satisfied with our response, you may be entitled to have your complaint decided by the Financial Ombudsman Service. Information about the Financial Ombudsman Service, including the timescales within which you must submit your complaint, can be found at www.financial-ombudsman.org.uk. you can also obtain advice by calling 0800 023 4 567 or by emailing firstname.lastname@example.org. The postal address of the Financial Ombudsman Service is Exchange Tower, Harbour Exchange Square, London E14 9SR.
If you are based in an EU member state, you may be eligible to lodge a complaint using the EU's Online Dispute Resolution Platform to resolve the dispute. This service can be found at http://ec.europa.eu/odr.
If you are working within the NHS, your NHS Trust will provide you with indemnity under the Clinical Negligence Scheme for Trusts (CNST), also known as NHS Resolution. The CNST will respond to and handle clinical negligence claims against NHS Trusts. Your Incision policy provides you with coverage for any professional matters relating to your NHS practice but are not covered by the CNST, such as GMC investigations, disciplinary hearings and coronial inquiries.
We provide our members with unlimited, 24/7, medico-legal advice from a unique team of medically and legally qualified staff, at no additional cost and with no call on your excess.
We group our surgeons, ring-fencing our members from claims made by other specialties.
Incision utilise a complex rating model, which takes into account all aspects of your practice, providing you with a bespoke and highly competitive rate.
Backed by A rated (A.M. Best) insurers and Lloyd’s of London syndicates, Incision underwriters are regulated and accountable to the FCA.
If you treat professional sports people, a SEMPRIS policy would be more suited to your needs than Incision indemnity cover. It's designed for medical professionals who regularly treat professional sports people. SEMPRIS understand first-hand the unique risks medical professionals face, and the extent to which their current indemnity may or may not be suitable. See www.sempris.co.uk
Your Incision policy contractually provides a 21 year Extended Reporting Period (ERP), sometimes called Run Off, which is triggered on the expiry of your policy in the event of death, permanent disablement and permanent retirement and this is included within your subscription with no minimum membership requirement.
Your Incision policy is a contract underwritten on a “Claims Made” basis. This means that the policy will provide cover for any claims or circumstances that are reported to, and accepted by, underwriters during the policy period. It is for this reason all of our surgeons are encouraged to notify any adverse incidents as soon as possible, because if a claim or circumstance is reported within the policy period, it is deemed notified by Underwriters and therefore covered (subject to the terms and conditions of the policy).
Yes, you are covered for Good Samaritan Acts worldwide.
Incision is designed specifically for surgeons with a UK practice, therefore you need to inform us if you are planning to work overseas. However, it may be included subject to formal agreement depending on an individual’s circumstances.
We will not adjust your premium mid-term. At renewal, we will ask you to re-confirm your proprietary information and any increase or decrease in your practice will be taken into account and reflected in your renewal quote. However, you need to tell us if your practice profile changes significantly as this would be a material fact.
Each application is reviewed on a case by case basis. During the underwriting process, all of your practice profile will be taken into account. Your practice profile includes your claims history, practice income, procedures, expenses, medico-legal work and number of sessions performed. A good claims history on its own will have a positive impact on your subscription.
You will be liable to pay the excess at the point solicitors are instructed and defence costs are incurred.
An excess is the amount you must pay for each and every claim under your policy.
Limit of Indemnity means the total amount of underwriters' liability for any claims arising from your liabilities, losses and defence costs for any single claim or circumstance covered by, and subject to, the terms and conditions of the policy.
If you were to leave Incision to go to another provider you will need to ensure your next insurer provides you with the correct retroactive date. As long as your new insurer implements the correct retroactive date there should be no gap in cover.
The retroactive date forms part of the policy and is the date from which any unknown circumstance or claims arising from your work will be covered by your Incision policy.
A material fact shall be deemed to be one that would be likely to influence an underwriter’s judgement and acceptance of your application form. Failure to disclose, or misrepresentation of, a material fact may invalidate your cover in part or in whole.
A letter of good standing is a claims summary which details any previous complaints and claims, if applicable. This can be requested by contacting your medical defence organisation (MDO) or current insurer who will provide you with the relevant information
You are responsible for making, after reasonable search, a Fair Presentation, in a clear and accessible manner, of all important and relevant information, at least sufficient to put a prudent insurer on notice to make enquiries and not to make any misrepresentations as required by the Insurance Act 2015.
A Fair Presentation is required in order for a reasonable insurer to decide whether to provide insurance or not and, if so, the terms and conditions of such insurance. The use of an application or proposal form supplied by insurers or Paragon does not relieve or reduce your responsibility to make a Fair Presentation of important and relevant information in a clear and accurate manner. If you do not make a Fair Presentation, then insurers may be able to:
Your obligation to keep information up to date is on-going and therefore we ask that you advise us as soon as possible of any changes in respect of any of the information you have provided, so that we can pass such changes onto insurers for their acceptance or otherwise.
As your Incision policy is contractual, the cover afforded is legally binding. The MDOs, however, usually offer discretionary cover. As the name implies, this means the acceptance of any claims made by a member are subject to the discretion of their MDO. The MDOs are not regulated and have no legal obligation to provide assistance to a member.
Incision insurers are specialist medical malpractice Lloyd’s Syndicates and Insurance Companies who are all rated A (Excellent) by A.M., indicating they are best for financial security.
The main reason for your subscription to change would be a result of changes to your practice profile (for example, you start undertaking more procedures). Factors outside of our control, for instance the recent increase in Insurance Premium Tax, will also have an affect.
With our new online portal, provided that you have your information to hand and we have no further questions, you will receive a quote instantly. Your policy wording and certificate will be issued immediately after purchase via email. Hard copies will reach you within 5 working days.
Through our online customer portal, you can pay for your subscription in one lump sum by credit or debit card, BACS, cheque or by ten instalments via Premium Credit Limited.
If you choose to move to us, we will handle everything going forward. The only thing you need to do is notify your previous indemnifier that you're leaving.
You will need your estimated and actual income from your independent practice (excluding medical legal report writing), and also from your medico-legal report writing; the number of sessions you perform, split between consultations and surgical work; and an approximate split of your surgical work between minor, intermediate and major procedures.
An application form enables underwriters to accurately assess the risk and contains all the information that is needed to provide you with the most competitive price. Any information that you do provide will constitute a material fact.
No. Formerly known as ISISIS group, we changed our name to Incision in 2018. We have been insuring surgeons since 2010.
Your username is your email address.Then if you've forgotten your password go to www.incisionindemnity.com and click on the 'forgot your password' button to reset it.
Go to www.incisionindemnity.com and click on the News & resources page. Then submit your name and email address.
You can change your personal details by contacting one of the Incision team. Please send an email to email@example.com or visit the Contact Us page on the website.
Go to www.incisionindemnity.com and click on the Members Area to login.Your username is your email address. You'll then be issued with a temporary password, which we'll ask you to change.If you ever forget your password, click the forgotten password button.
Your renewal quote will be sent to your email address and will be saved in your Members Area. To retrieve your quote, click on the link in your quote email. You will be asked for your full name, your email address and your quote reference.
In the Members Area you will find copies of your application form, your policy schedule, confirmation of insurance, your demands and needs statement and invoice for you to print and save.You will also have access to the information you provided in your application.